Record

The smarter way to record, investigate, and resolve user issues faster.

Record Landing Page Home 1

Record empowers website owners and development teams with the information they need to resolve user issues faster. This intelligent platform captures the user’s experience along with data to investigate and resolve problems. Now you can smartly identify problems without subjecting your customers to painful troubleshooting experiences.

More than a simple screen capture, Record was built to bridge that gap between your customers and your development team. Stop relying on users to tell you things like:

  • The URLs they experienced the issues on
  • The order of events that took place when the problem occurred
  • Their device or browser information
  • Console issues

No matter how smart your customers might be, they will never be able to describe the problem like Record. Let’s explore how Record turns your user’s experience into actionable data.

Key Features

Capture Data with Clarity

Record understands the importance of data when resolving a user issue. By capturing the user’s session, device information, and even details like user transcripts your team can now have a visual representation of the experience to quickly identify the problem.

Investigate Issues Faster

Record adds a valuable layer to the troubleshooting process by capturing back-end data your team needs to understand the full scope of the problem including details like console logs and network GET and POST requests.

Intelligent CX Data Analysis

Smartly tag and capture CX details to help your team make swift decisions. Record employs features like automatic issue tagging and transcript summaries. Providing your team with key information to make decisions faster.

Data Compliance

Your user’s experience also extends to data compliance. Record allows you to capture data with compliance standards in mind including features like customized masking of elements and user authentication compliance.

Why Choose Record? 

Record Landing Page Why 1

Screen recording software, heat maps, error tracking alerts, there’s a million website tools to choose from. Why should you choose Record? The answer is simple but the problem it solves is huge. 

To put it plainly… People choose Record to create a better customer experience. 

If you rely on your website to generate revenue you need software that unravels your customers’ usability issues FAST. Otherwise those users will disappear as quickly as you acquired them. 

Here’s how Record stands up against software giants! 

  1. Comprehensive interface to capture, investigate, and troubleshoot users issues. 
  2. Seamless integration with popular CX tools like Zendesk and Intercom
  3. Capture details heat maps, chat bots, and other CX tools fail to capture (like console logs, network issues, error tracking, etc. 
  4. Increase your team’s efficiency with AI features like automated issue tagging, sentiment analysis, and transcript summaries.

Record was built to truly solve user issues. Imagine a world where a customer reports the issue and your dev and support teams both have all the information they need up front. 

You’ll never have to ask a customer another silly question like: 

  1. What device were you using?
  2. What was the exact URL you were on when this happened?
  3. Or can you take a screenshot of the console log?

Record helps your teams resolve issues faster, increases your support and development team’s productivity, all while making you look great in front of your customers. 

Win. Win. Win!!!

Who Needs Record?

Record Landing Page Who

Any business providing technical support needs Record. Record works across all industries types and businesses including: 

  • Software & SaaS
  • eCommerce Websites
  • Business Websites
  • Membership Websites
  • Booking/Travel Portals
  • LMS Websites
  • Directories & Forums
  • Educational Websites

If your website is an integral part of your business or organization, Record is a must have website tool. 

Record Use Cases

Customer Technical Support

Give your customers a stress-free and streamlined support experience. Additionally, optimize your team so that they can handle more support tickets than they would without Record.

Internal Team Technical/IT Support

Don’t let internal technical issues linger longer than they need to. Let Record help your support staff quickly resolve issues to minimize downtime, which can be time-consuming and expensive.

Want a sneak peek on how Record actually 'Records'? watch the demo below👇

Plans and Features

Deal Terms

  • Lifetime access to Record
  • All future Plan updates for matching plan tier
  • You must activate your license within 60 days of purchase
  • 30-day money-back guarantee, no matter the reason

Features Included in All Plans

  • Record Capture
  • Record Analytics
  • Filters and Views
  • Integrations with Customer Helpdesk SaaS Platforms
  • Unlimited Domains / Sites
  • Web SDK / API
  • Cname / Custom Domain

License Tier 1

Starter Plan
$ 69 One Time Purchase
  • All features above included
  • 5 Users
  • 50K Sessions / month
  • 10 Investigations / month
  • 300 User Recordings / month
  • 14 Day Data Storage

License Tier 2

Ultimate Plan
$ 149 One Time Purchase
  • All features above included
  • 15 Users
  • 100K Sessions / month
  • 100 Investigations / month
  • 2500 User Recordings / Month
  • 30 Day Data Storage
Popular

License Tier 3

Business Plan
$ 249
00
One Time Purchase
  • All features above included
  • 30 Users
  • Unlimited Sessions / month (FUP Applied)
  • Unlimited Investigations / month
  • 6,000 User Recordings / Month
  • 90 Day Data Storage

Frequently Asked Questions

Yes. You can use Record without making changes to your codebase. You can use any tool that allows you to paste a script in the header of your web app. If you need help with installation – please contact us at [email protected]

No. After the Record Snippet is implemented, neither you nor your customers have to do anything further. Record will take care of everything.

Currently, Record does not support iframe and HTML Dynamic Canvas recording. This means that we are able to record anything with the exception of iframes and HTML Dynamic Canvas elements.

Currently, Record supports any web based app.

Record is fully GDPR compliant. All of our data stored in the E.U., on AWS services. Furthermore, Record is ISO27001 certificated, and currently on the process of SOC-2 certification.

Record offers masking of private information automatically for all of it’s clients. For more advanced options, we give you the ability to mask or even block more sections in your app.

Yes. Record will work on every web-based app, but there might be some restrictions. For example, if the web app is based on on Single Page App framework (like React.js, Angular.js and etc. ), Record will work perfectly. In contrast, if the website includes pages that reload when the browser reloads then Record will work only upon refresh. At which point the recording will have to start again. If you are unsure about the category your app falls in – you are more than welcome to schedule a demo and our experts will be happy to help.

After purchasing you will get a unique redemption code within your Order Confirmation email. It will also contains Redemption Instructions. Simply follow the instructions to redeem your purchase.

We offer a hassle-free 30-day money back guarantee. You can submit a refund request from your My Account dashboard once logged in – OR – you can email – [email protected] with details and we’ll process the refund as soon as possible. Refund requests AFTER the 30-day period will not be provided.

Yes. To the extent that new features do not have a per-use cost or API usage cost to Record, they will be included in the respective plans. Our lifetime deal plans are custom created for this one-time offer but the names do map to our standard plans on the website. Like any business, we may update pricing, limits, and/or names of our public plans in the future but will honor the plans and limits as shown here for lifetime deal license holders.

From the Founder

Hello, RocketHub community! 👋

I am thrilled to introduce you to Record – a customer support layer designed for technical teams, that empowers businesses to track, investigate and resolve issues faster, and deliver exceptional customer service.

## The Plot

In my previous roles as founder and developer at different startups and businesses, I learned firsthand the importance of customer support in driving product growth. after 14 years I definitely can say that I like complex people and complex software. But we devote our time to making the communication between them simple.

At any company I work for one of the primary challenges we faced was The need of providing an effective customer journey starting at the customer and ending at the R&D, which led me to realize the need for a better solution. This realization inspired me to, Record, in July 2022.

## The Problem

Businesses today face a major challenge in providing timely and effective customer support. On one hand, customers expect their issues to be resolved quickly and efficiently; any delay or inefficiency can result in customer churn and revenue loss. On the other hand, R&D teams spend 20% of their time dealing with technical issues, rather than focusing on growth, and the software complexity is constantly increasing.

However, many businesses still rely on long customer support journeys, lack of data adding too many tiers, resulting in poor communication using outdated methods of customer support, which are slow, error-prone, and lack visibility.

## The Solution

Record is a customer support layer built for technical teams that address these challenges by providing a seamless and efficient support experience. With Record, businesses can:

1. Track, investigate, and monitor issues faster: Record allows businesses to track customer issues in real-time, investigate the root cause of issues and resolve them quickly. This leads to faster issue resolution, reduced downtime, and improved customer satisfaction.

2. Deliver exceptional customer service: Record provides businesses with the tools they need to deliver exceptional customer service, including automated workflows, user session replies, AI insights, console and network information, and different screen recording abilities. These tools enable businesses to respond to customer issues quickly and effectively, leading to increased customer loyalty and retention.

3. Sync support and R&D teams for a better resolution process: have all the data you need for any stakeholder for any ticket open and have one source of truth for collaboration. With Record’s businesses can improve cross-department collaboration, resulting in faster resolution and a better overall customer experience.

## Our Team

We are a passionate and dedicated team of experts with a deep understanding of customer support and technical expertise. Our goal is to help businesses deliver exceptional customer service and drive revenue growth. Over 500 companies have already partnered with us, including Deel, Dataloop, and Monday.

I’m looking forward to seeing how you will use Record, and learning how Record can help you to grow faster!

Ohad Ronen, Founder & CEO, Record

Lifetime Deal

$69.00$249.00

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