Mevrik
Connect, engage and delight your customers with one unified support platform
Managing multiple customer interactions across different channels can be a nightmare for any business. Miscommunications, delayed responses, and a lack of cohesive strategy can lead to dissatisfied customers and lost opportunities.
Imagine losing customers because your support system is fragmented. Think about the wasted hours your team spends tracking emails, chats, and social media messages separately. Frustrating, right?
What if there was a way to handle all your customer interactions seamlessly in one place?Â
Meet Mevrik – a complete customer experience platform designed to streamline your support efforts and keep your customers happy and loyal.
Key Features
Unified Platform
Your all-in-one support solution for managing chats, emails, social media, and more—all from a single, seamless inbox.
Chat & Email
Engage your customers in real-time with chat. Make your customer support flawless by integrating multiple email inboxes under one roof, helping you resolve complex issues efficiently
Knowledge Base
All the answers from a single source. Create a documentation hub that enables your customers to find answers to their questions.
Built-In CRM
Streamline customer relationships with built-in CRM to help you segment your leads, nurture them with personalized care, and build relationships.
Overview
A customer experience platform that actually streamlines support, marketing, and sales. Your agents will thank you and your customers will love you.
Mevrik’s powerful suite includes:
- Mevrik Chat: Manage chats across website & social media (Messenger, Instagram DM, Telegram, etc.) with a unified inbox.
- Mevrik Email: Handle email inquiries alongside other channels within the unified inbox.
- Mevrik Knowledge Base: A documentation hub for 24/7 customer self-service.
- CRM: Streamline and nurture customer relationships with personalized interactions.
- Mevrik Tasks: This module will let your team assign tasks and track workloads. Something you don’t find in other customer support platforms.
- Mevrik Insights: Gather actionable data to optimize strategies.Â
- CSAT: Measure customer satisfaction with personalized surveys.
- Mevrik Social: Monitor and respond to comments on social media platforms like Facebook, and Instagram.
- Mevrik AI: Enhance issue resolution and support with intelligent AI solutions. [Add-on]
Why Choose Mevrik?
- Strong Engineering Team – You can’t build something this robust overnight and connect it seamlessly. You need talented teams to make it happen and Mevrik has the right stuff and a seasoned founder.
- Feature-rich – Omni-channel customer experience software doesn’t come cheap and definitely not on LTD, but here we areÂ
 This has everything you need, and all the extras available if you’re raking it in like that! - Built for Enterprises – With massive customers already choosing Mevrik out of the gate, it’s a steal and growth proof.
But if that’s not enough, unlock these additional advantages:
- Increase Customer Satisfaction, Loyalty, and Trust: Capture and manage interactions across various channels to build a personalized, consistent experience.
- Faster Issue Resolution: Centralize all inquiries, streamline responses, and resolve issues quicker.
- Increase Productivity: Get customers to use self-service options and track progress to free up your support team’s time.
- Better Customer Insights: Sync interactions across channels to identify opportunities and drive revenue.
- Value from Customer Data and Connectivity: Anticipate evolving needs and develop proactive solutions.
- Personalized Experiences: Use consumer insights to boost engagement and sales.
Who Needs Mevrik?
Mevrik is ideal for businesses of all sizes that want to elevate their customer service and engagement strategies. It’s particularly beneficial for companies looking to consolidate their digital communication channels inside one platform.
Use Cases of Mevrik:
If you’ve ever used old-school helpdesks like Zendesk, Helpscout, or Freshdesk, then Mevrik will blow your mind. It’s a modern alternative that improves the customer experience and satisfies various use cases:
Customer Support: Mevrik can automate those routine support tasks, like answering FAQs and troubleshooting common issues. It also equips agents with relevant info and suggested responses to tackle complex queries faster.
Sales: Mevrik helps close more deals by offering a faster and more personalized sales experience.Â
Marketing: Mevrik allows businesses to personalize their marketing campaigns and improve engagement by giving them a deeper understanding of their customers.
So how do these teams use Mevrik?Â
- Customer Support: Real-time chat solutions enhance customer service, allowing efficient query resolution and stronger relationships.
- Omni-Channel Engagement: Seamlessly engage across multiple digital channels, ensuring a consistent customer experience.
- Managing Multiple Inboxes: Consolidate inboxes into a single interface to streamline communication and reduce response times.
- Tracking Customer Feedback: Use surveys and direct interactions to gather and analyze feedback for informed decision-making.
- Managing Support Agents: Efficiently assign tasks, monitor performance, and track interactions to boost team productivity.
It’s 2024! Don’t just get a helpdesk. Transform your digital customer experience with an omni-channel platform. An enterprise solution available now for a limited time at an unbeatable one-time investment.
Demo: Watch Mevrik 👇
Plans and Features
Deal Terms
- Lifetime access to Mevrik
- All future LTD Plan updates that map to your plan
- You must activate your license within 60 days of purchase
- 30-day money-back guarantee, no matter the reason. No exceptions thereafter
Features Included in All Plans
- Mevrik Chat
- Mevrik Email
- Mevrik Knowledgebase
- Mevrik CRM
- Mevrik Tasks
License Tier 1
Solopreneur Plan-
All features above included
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3 Seats
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5 Email Accounts
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All Messaging Channels
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Mevrik Insights
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Mevrik CSAT
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Mevrik Social (Comments Management, Bulk Reply and Comment Moderation)
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Mevrik AI
License Tier 2
Team Plan-
All features above included
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10 Seats
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10 Email Accounts
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All Messaging Channels
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Mevrik Insights
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Mevrik CSAT
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Mevrik Social (Comments Management, Bulk Reply and Comment Moderation)
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Mevrik AI
License Tier 3
Business Plan-
All features above included
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21 Seats
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15 Email Accounts
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All Messaging Channels
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Mevrik Insights
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Mevrik CSAT
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Mevrik Social (Comments Management, Bulk Reply and Comment Moderation)
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Mevrik AI
Plan Notes:
1. AI across the many modules of Mevrik has ongoing usage costs and is available as an add-on. They use multiple LLMs depending on the module and therefore BYOK is not easy to implement. Besides, they primarily cater to Enterprise customers who do not want BYOK..
2. Mevrik is an enterprise grade solution therefore custom LTD Plans have been created. These do not map to any existing plan on their site. Buy based on what you see, not on future roadmaps.
Frequently Asked Questions
The Mevrik team wants to be generous and has offered our community all channels to truly showcase its omni-channel solution.Â
So any channel’s messages are included.Â
However, due to inherent costs, comments on posts cannot be included as those can translate into many thousands per post making such an offering unsustainable. For this, you need Mevrik Social which is available in Tier 3.
For example, in any tier, you can connect your Facebook or Instagram and its DMs and Story Mentions will flow into Mevrik. However, the COMMENTS will NOT unless you have Tier 3 which includes Mevrik Social.Â
What is Mevrik Social?
Mevrik Social is an entire module that includes these features:
Publishing and scheduling – Plan, organise, and schedule content for all your social channels from Mevrik. Receive a mobile notification when it’s time to share.
Unified Social Inbox – Manage all of your incoming social media comments, wall posts, and reviews conveniently in one place.
- Brand experience score: See how customers perceive your brand.
- Customer satisfaction score: Gauge how happy your customers are.
- Top customer demands: Identify what your customers need most.
- User performance: Track how users are interacting with your product or service.
- Top topics: Discover the most common themes in customer conversations.
All customer data in the Mevrik platform is hosted securely in EU-based data centers that comply with GDPR and other European data privacy regulations. Along with Singapore 🇸🇬. Mevrik utilizes Microsoft Azure infrastructure.
After purchasing you will get a unique redemption code within your Order Confirmation email. It will also contain Redemption Instructions. Simply follow the instructions to redeem your purchase.
We offer a hassle-free 30-day money back guarantee. You can submit a refund request from your My Account dashboard once logged in – OR – you can email – [email protected] with details and we’ll process the refund as soon as possible. Refund requests AFTER the 30-day period will not be provided.
Yes. To the extent that new features do not have a per-use cost or API usage or substantial hardware or bandwidth cost to our company, they will be included in the respective plans. Our lifetime deal plans map to our standard plans on the website. Like any business, we may update pricing, limits, and/or names of our public plans in the future but will always honor the plans and limits as shown here for lifetime deal license holders.
At the time this deal was launched, RocketHub does not support changing or upgrading your plan after purchase. LTD’s purchased via RocketHub also currently doesn’t support combining or stacking purchase codes. We recommend purchasing the tier that your business can grow into.
Founder Details
Quick Links
Letter From the Founder
Hello Rocketeers👋,
In today’s fast-paced digital landscape, connecting, engaging, and retaining customers across multiple channels is more critical than ever. Whether you’re a part of a global enterprise or a thriving small business, the need for an all-in-one solution to manage these interactions is undeniable.
 We created Mevrik—a powerful, AI-driven platform designed to transform the way you interact with your audience across digital channels.
With Mevrik, you get:
– Seamless connectivity with your customers across different platforms
– Enhanced engagement tools powered by AI
– Efficient customer retention strategies
– Powerful analytics and insights to drive your decisions
– A user-friendly interface crafted for ease of use
We’re proud to serve industry giants like BCG, Meta, and Telenor, as well as over 400 small businesses, helping them achieve unparalleled customer engagement. For more than four years, Mevrik has been making waves in the market, setting the standard for what an all-in-one engagement platform can achieve.
We believe that Mevrik is the ultimate tool for businesses eager to thrive in the digital age, and we’re excited to be part of your journey.
To our collective success,
– Prince Mojumder, Founder, Mevrik
Lifetime Deal
2 reviews for Mevrik
01 Customer(s) recommended this item
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Refunded due to lack of quality and communication
I am refunding as the software seem to be down too often. Their web app is not up to a useful standard and with the lack of reply from their support staff, I am therefor deciding to refund my Mevrik license. I had high hopes
July 23, 2024Verified Review -
Great for 1 brand. Multiple brands? Not so much...
Regarding Customer Support:
Fast and good responses so far, even on weekends 😮
Found a couple of minimal bugs. Reported them and they were well received.Regarding the App:
Early stage product that have worked well the little I have tested it. I have connected multiple channels, but only tested messaging back and forth in Instagram and it worked well for me. Sure there is a slight delay before a message arrives, but that’s probably impossible to get away from.
Connection the social channels was straight forward (have not tried email yet), but you can’t delete the channels yourself (yet). Support told me they will add that functionality, so hopefully it gets added soon.Seams to be under heavy development, and they are listening to feedback. So my advice is to really use the system and report in important missing features, and you might get what you are asking for. For example yesterday morning you could not remove the “acknowledgement reply”, but support told me they were releasing an update adding that feature the next day and it is now possible. A week ago I complained in one of the LTD groups on FB that you could not embed stuff in the knowledgebase, and today I noticed I can now embed iframes in the KB. I think both those updates were already planned, and not made because of me writing about them, but it shows that development is for sure ongoing.
Missing stuff (the negatives):
There is two main thing that is missing for me.1. There is no mobile app as of yet. So you can only benefit from Mevrik when glued in your office chair, not on the go. This is of course a must have for this type of system, so I guess (hope) they will roll out native mobile applications in the future(?)
2. Not so useful with multiple brands,
If you are only planning to use Mevrik for one brand, this is not a problem. I see no reason for you not to buy the ltd. But if you have multiple brands, read on.I bought the top tier with the idea it would be great to handle multiple brands since it offers 6 FB pages & 6 IG accounts, 15 email addresses etc. but…
Everything seams to be built for only one brand instead of 6 (one for each FB page & IG account).I don’t know if the Mevrik RH deal is created with multiple users in mind or not, but since the highest tier of the deal offers 6 FB Pages & 6 IG accounts, it makes one think it was designed to handle up to 6 brands.
But honestly it is not fully usable for more than 1 brand. In the highest tier, there should be 6 workspaces, each with a separate knowledgebase, CRM, autoreply message, and so on…
As far as I can see, you only get to create 1 workspace, where you can only have 1 knowledgebase, 1 crm, 1 acknowledgement reply (a first auto-reply to someone writing to you) and so on…
I guess you could segment the people by tags etc as a hack to use the CRM with multiple brands. But if you want to use the Knowledgebase for more than 1 brand, you are forced you to put all your different brands KB-articles in the same KB and put it on some generic URL. No ideal at all.
To make it worse, if you use the AI addon, you risk composing replies pulling information about the wrong brand. I have not tried the AI addon, I really like the idea and have high hopes for it. But if I must put multiple brands in the same knowledgebase I think it is not very useful.Summary
I base my 4/5 stars on using Mevrik as one (1) brand. If you only have one brand, I think Mevrik is a great alternative for handling your customer experience.
Sure it is early and still missing native mobile apps, but if you can
If you have multiple brands and think you are good purchasing tier 3, you might want to read the whole review to see if it is a fit for you.Since ltd users are not mapped to any plan, it is of course a concern for us if you will include us in
To the Mevrik team:
Thanks for answering me on weekends and for making efforts in facilitating for your customers to deliver a great customer experience to our customers.
Feel free to reply to this review and adress my negatives, and correct me if I got anything wrong.Here is a couple of questions I hope you want to address in your reply.
* Are you planning native mobile apps for iOS and Android? If so, any ETA? If they are planned/in development, please confirm that they will be included in the ltd.
* Are you developing workspaces or something similar to address what I wrote about multiple brand support? If so, how many workspaces will tier 3 of the rockethub deal get?June 26, 2024Verified Review
Got a Question? Ask here.
1. What Mevrik plans are the RH plans mapped to?
2. What is the importance of a seat?
3. How many Social Profiles can be linked to the Tier 3 plan? Does it include Mevrik Chat?
Hi Võ Văn,
Thanks for reaching out about Mevrik plans! Let’s break down the key points of RH Plans:
What’s Included in Each Tier?
Mevrik RH Plans offer a variety of features in different tiers to suit your business needs. Here’s a glimpse of what you get in various tiers:
Mevrik Chat: Manage chats across various channels like website chat, Facebook Messenger, Instagram, and Telegram.
Mevrik Social: Monitor and manage comments on social media platforms.
Mevrik Knowledgebase: Create and manage internal and public help centers for self-service support.
Mevrik Task: Streamline task management for your customer support team.
Mevrik CSAT: Track customer satisfaction to gauge their experience.
Mevrik CRM: Manage customer relationships and interactions effectively.
Mevrik Insights: Gain valuable data and analytics to understand your customers better.
Understanding Seats:
Seats refer to the number of users who can access your Mevrik workspace for customer support operations. Each seat allows one person to log in and handle customer inquiries.
Tier 3 Breakdown:
Tier 3 provides a comprehensive solution:
Connect up to 6 Facebook Pages and 6 Instagram Business Accounts.
Manage inquiries from 3 Telegram accounts and 15 email addresses.
Includes all the features mentioned above (Mevrik Chat, Mevrik Social, Mevrik Email, etc.).
In Tier-1, Mevrik Social is not included. Does this mean that conversations within different social media platforms are included with Tier-1 or is that exclusive to “Mevrik Social”? Also, “Mevrik Insights” link on the partner’s website doesn’t seem to work FYI. Thank you!
Hi Dan! Let’s clarify your questions about Tier 1 and social media management:
Tier 1 and Social Media:
In Tier 1 (Rockethub Plan), you get a solid foundation for managing customer interactions across several channels:
Mevrik Messenger (Website & In-App): Handle website and in-app chats directly within Mevrik.
Facebook Messenger & Instagram DM: Manage conversations from these popular platforms.
Telegram & Email: Respond to inquiries from Telegram and emails, all in one unified inbox.
Mevrik Social (Separate Module):
This is an another module designed for more advanced social media management. It provides features like:
Social Comment Management: Monitor and respond to customer comments across various platforms.
Bulk Comment Moderation: Streamline your workflow with features like like, hide, delete, and private reply options for comments.
many more…
From Mevrik Insights businesses can get a wealth of valuable data and analytics, including:
* Brand experience score: See how customers perceive your brand.
* Customer satisfaction score: Gauge how happy your customers are.
* Top customer demands: Identify what your customers need most.
* User performance: Track how users are interacting with your product or service.
* Top topics: Discover the most common themes in customer conversations.
With Mevrik Insights, you’ll have everything you need to understand your customers better, improve your brand experience, and drive business growth.
Mevrik Insights Website is under development, we will publish it soon
Which platforms are supported? GMB messages and reviews?
Mevrik Messenger(Website & In-App), Facebook Messenger, Instagram, Telegram & Email accounts for Rockethub Plan for Managing customers messages, chats, comments, emails & story mention from one Unified Inbox. GMB is on our roadmap.
Question regarding Mevrik Social:
Is it possible to use Mervik with AI to automate chatting on WhatsApp, Instagram and Facebook Messenger?
Absolutely! Mevrik offers AI features to automate chat responses on various platforms, including WhatsApp, Instagram, and Facebook Messenger.
Current Capabilities (Mevrik AI Add-ons):
AI Agent: This add-on provides automated responses for specific inquiries, freeing up your agents’ time.
Upcoming Enhancements (LLM Chatbot Add-on):
LLM Chatbot (Coming Soon): This advanced add-on, launching in the coming months, will automate responses across all social channels and email, offering a comprehensive solution for chat automation.
Benefits of Automation:
Faster Response Times: Handle customer inquiries promptly, even outside business hours.
Improved Agent Efficiency: Free agents to focus on complex issues while AI handles routine queries.
24/7 Customer Service: Maintain consistent support regardless of agent availability.
Is it translated into french?
Mevrik can translate 100+ Language with it’s own smart translation. Smart Translation is an add-on feature in Mevrik that automatically translates customer messages into your preferred language and your responses into the customer’s language. This removes language barriers and enables you to communicate seamlessly with customers who speak different languages.
How much does the AI addon cost?
Does Tier 2 or 3 allow Whatsapp responses/management?
Mevrik AI cost is only 10$
Mevrik AI is a suite of AI-powered features offered by Mevrik to enhance customer experience and agent productivity.
Some key features of Mevrik AI include: Smart Reply, Reply Generation, Tone Changer, Sentence Extender/Shortener, Conversation Summary, Grammar & Spell Fix, Translator, Autopilot
Mevrik AI streamline and enhance customer interactions across multiple channels.
Tier 3 is Allowed WhatsApp Business Messaging. We will help you to onboard your WhatsApp Business Account but you have to carry your WhatsApp Business Messaging Cost from your own WhatsApp Business Manager
Loz I suggest you to bet more client try your platform, Tier 2 Should have Access All,
For Mevik AI , you should add like 100 Credit for your client, if they want more, they will buy credit more
Thanks for your suggestion John 😊
In Mevrik Rockethub Tier 2 Plan powerful suite includes:
Mevrik Chat: Manage chats across website & social media (Messenger, Instagram DM, Telegram, etc.) with a unified inbox.
Mevrik Email: Handle email inquiries alongside other channels within the unified inbox.
Mevrik Knowledge Base: A documentation hub for 24/7 customer self-service.
CRM: Streamline and nurture customer relationships with personalized interactions.
Mevrik Tasks: This module will let your team assign tasks and track workloads.
Something you don’t find in other customer support platforms.
Mevrik Insights: Gather actionable data to optimize strategies.
CSAT: Measure customer satisfaction with personalized surveys.
We are planning to give 😜 10$ Credit to Mevrik Rockethub deal users.
Additionally, Mevrik has lot of Add-ons like Smart Translation, View only users, etc. which you can purchase in LTD plan.
Do you have webhook?
Yes, We have that
Is this an error or something else? We have an AI-based tool, but the offering doesn’t include AI?
Is it just me who misunderstands or is something poorly explained?
We are offering Mevrik AI as an add-on for $10 per month.
FYI, we will provide a $10 credit to all Mevrik RocketHub users.
Thanks, but mention it in the deal, this will help people make the purchase
Hi Prince/Gadiel,
A few questions if you could assist:
1)Business use
a)Can we add colours/logo to the website chat widget?
b)Is this for a single business or can the seats/channeled by multiple businesses?
2)Knowledge Base
Can we create the knowledge in Mevrik and embed it on our website?
3)Are these email address available for your omnichannel platform:
a)Multiple Gmail
b)Multiple IMAP/SMTP (i.e business domain emails)
4)Mevrik chat for website
Is this the same as the chatbot used on your site where any new messages will come in to the platform?
If not do you have an example url?
5)Intergrations
As per your video are all channels native intergration (including email) – i.e I can receive and send messages without leaving your platform?
6)Future Intergrations
Are you planning any of these:
a)Zapier
b)Albato
c)Boost.Space
d)Asana project management – send part of a chat summary to Asana as a new task
7)iOS app
Are you planning a native or progressive app for responding to messages quicker on the go?
If so will this be within 2024 and included in all Tiers?
8)Mevrik Social
If I’m understanding correctly with Tier 3 we can reply (individual and bulk) to Facebook and Instagram comments within the platform?
8)Mevrik Ai
After watching the demo video could you clarify
a)Do we get the ‘Ai suggest’ with this deal (the Ai will suggest articles to us when replying to a customer from the knowledge base) – and the add-on is for auto replies?
b)With the Ai auto replies is this just for website chat – or social media, WhatsApp and email?
c)What is a ball park figure for the Mevrik Ai add-on?
9)Private team chat
Can we chat with team members privately in the app – one to one messages and multi person messages?
10)How do you compare with missive.com?
Thanks very much,
Matt
Sure, I’ll try to address your queries one by one:
1a) Yes, you can customize the website chat widget with your brand colors and logo.
1b) Mevrik supports multiple businesses in a single account/subscription. Agents can be assigned to specific channels/businesses. Where you can connect multiple Facebook Pages, Instagram DM, Telegram & Mulitple Email Accounts and Can Manage Chat, Comments & Email all from One Unified Inbox without leaving.
2) Yes, you can create a knowledge base in Mevrik and embed it on your website. Along with Mevrik provides subdomain you can also use it. Plus, Mevrik gives you a URL shortener facility for sharing
3a) Currently, Mevrik supports Gmail integration via email forwarding. Native Gmail sync is on the roadmap.
3b) Yes, you can connect multiple IMAP/SMTP email accounts with your business domain.
4) Yes, the Mevrik chat for website works similar to our site, where new messages come into the unified inbox.
5) Yes, all channel integrations (including email) are native, allowing you to receive and send messages without leaving the Mevrik platform.
6) Mevrik provides webhooks, Which will be available soon for all, Zapier & Make is on our roadmap. Interesting thing is you don’t need ASANA for task management. Mevrik has own Task Management which is specially built for CX management, Complaint Management & Collaboration.
7) A native mobile app for iOS and Android is planned for 2024 and will be included in all subscription tiers.
8) Correct, with Tier 3, you can reply to Facebook and Instagram comments individually or in bulk within the Mevrik platform.
9a) You have to purchase a Mevrik AI Add-On to enable all AI Functionality. Good news is we are planing to give 10$ Credit to Mevrik Rockethub users.
9b) The Mevrik AI add-on enables auto-replies across channels like website chat, social media, WhatsApp, and email.
9c) The Mevrik AI add-on price is only 10$
10) Yes, private team chat (one-on-one and group) is available within the Mevrik which we are calling Mevrik Task, Where you’re getting side conversation. Along with you can mention your team within the conversation it’s like WhatsApp Group Chat.
11) While I’m not too familiar with missive.com and this website is blank, Mevrik offers a more comprehensive omnichannel solution with native integrations, AI capabilities, Advanced CRM, knowledge base, and Enterprise reporting/analytics.
Hi Gadiel,
Thanks for answering those questions.
To follow up on a few now I’m testing the platform.
1(b) Supporting multiple business
(i)I can only see one dashboard – are there plans to be able to set up more than one dashboard? I can see things looking a little cluttered otherwise.
(ii)Currently is the way to use it for multiple business set up each channel and only assign it to the relevant agent – then when they login they only see channels assigned to them.
7)Is there an ETA for the iOS mobile app? I presume it will be available in the UK App Store?
9c)Is this $10 per month, per mumber of tokens?
Could you clarify this with examples of how it would work for:
(i)a short simple reply message
(ii)knowledge base suggestions
11)This is the correct size address:
https://missiveapp.com/
Additional questions:
12)To clarify your platform does not have any extra charges for the WhatsApp business intergration, so the only charges will be the conversation-based pricing from WhatsApp business manager?
13)Future social media platforms
a)Do you plan to add LinkedIn messaging/posting?
b)Do you plan to add Tik Tok?
c)Will ALL social media platforms as channels be included (minus Ai) for all Tiers?
d)Will ALL social media platform replying be included (minus Ai) for all Tier 3?
Thanks for your help,
Matt
Is it possible to list all of the Add-on prices for T3 and their cost and confirm if add-ons are one-off or monthly fee?
– Mevrik AI Add-On cost is 10$/monthly
– Mevrik Smart Translation cost is 5$/Per user/monthly
– View Only user is 20$/monthly
– Seasonal user is 50$/monthly
FYI, We will give 10$ Mevrik AI credit to Mevrik Rockethub users
Hi Gadiel,
Is it $10 a month per account or per user?
Thanks,
Matt
Hello,
I was hoping to find the exact list of social media channels and options in your KB, but all I found was this: “Mevrik supports web and mobile SDKs to integrate chat, calls, emails, and SMS support. Along with that, Mevrik can connect with a host of social media platforms, including Facebook, facebook messenger, Instagram, WhatsApp, Telegram, and more”
A detailed list of the ‘and more’ is appreciated. For example (and you do not have permission to use my copy without permission and compensation:
Mevrik supports web and mobile SDKs to boost your social media and marketing strategies. We integrate the following marketing channels:
* Web chat
* Web calls
* Emails (via unified inbox)
* SMS support
For the social media warriors, we offer the following integrations:
* Facebook Pages
* Facebook messenger
* Instagram
* WhatsApp
* Telegram
* X (formerly Twitter)
* Blue Sky
* Mastodon
* TikTok
* Snap
* YouTube
Typing in ‘twitter’ in your KB does not work. I also tried with ‘Add-Ons’. Why have a search bar if it does not work? Additionally, your website shows some social media channel logos but does not specifically state you support them, like YouTube and Twitter (X). Meaning you could deprecate that feature at any time. Again, your sales and lead gen page can be a lure and most are, but your KB needs to have relevant information so customers do not bog down your support lines with easy-to-answer questions. This is also a test of your KB system which is an advertised product.
NOTE: I typically charge $899 for these assessments. I’m looking at both of you: Rockethub and Mervik.
Cheers!
Thank you for your feedback. At Mevrik, we believe in providing transparent and accurate information to our customers. Mevrik is mostly served enterprises, for rockethub we have designed custom packages of our SaaS Version. Here’s a detailed list of the social media channels and options we currently support in SaaS & Enterprises:
In SaaS
– Facebook Pages
– Facebook Messenger
– Instagram
– Instagram Direct Messages
– WhatsApp
– Telegram
– Mevrik Messenger(Website & In-App Chat)
– Email
In Enterprises we are supporting wide range of social channels from Line, WeChat, X, Youtube, etc and custom channels with robust functionalities.
We are continuously working on adding more channels to our platform. Our knowledgebase is updated regularly to reflect the latest integrations and features of SaaS versions. If you couldn’t find specific information, we appreciate you letting us know so that we can improve our documentation.
Regarding the search functionality, we will look into the issue you encountered and ensure that it is working as intended. Providing a seamless experience to our customers is our top priority.
We value your feedback and the time you’ve taken to assess our platform. Please feel free to reach out to us if you have any further queries.
Are any of the enterprise features such as co-browsing available on any of the tiers?
No, we don’t have this feature available on LTD.
Hi, a couple of questions before the 20% timer runs out 🙂
1. Apart from bulk import of my current contacts, how can get the contacts I collect daily in to Mevrik without having to type each of them in by myself?
What I am looking for is an API or inbound webhooks that I can use to send new contacts to the Mevrik CRM when I get them from my own forms/systems.
2. Can we embed things in knowledgebase articles? Like an iFrame for example (I tried to create a KB article, but could not find any embed functionality)
How many Workspace we have ? as Myalice, Desku before launch we always know that , as people have multi sites/small business ?
chat-breezes currently have it also
I’ve just been on your site, but you don’t seem to have chat. Is there any way to preview the chat functionality somehow? Also, any plans to integrate with Apple Business Messages (like Jivochat does)?
Here, is the short overview of Mevrik LTD plan. Apple Businesses Message is on our roadmap
https://youtu.be/xTZarrepNB8
Is it possible to buy Mevrik in saas format to resell?
Nope, Mevrik has a Partner Program. You can check it out at https://www.mevrik.com/become-a-partner and sign up as a reseller. For white-label solutions, you will need to be partnered with us.
Hello,
I have a question: Is Mevrik available in a SaaS format with a white label option so that we can resell the product? We are interested.
We are an agency based in Costa Rica with many clients across America.
Best regards.
Mevrik has a Partner Program. You can check it out at https://www.mevrik.com/become-a-partner and sign up as a reseller then our business team will reach out to you. For white-label solutions, you will need to be partnered with us.
Hi Gadiel,
I’m in the middle of setting up the product and so far liking it. My main concern is the heavy Mevrik branding on the website chat widget.
Once expanded the chat widget reveals the Mevrik logo is at the top in addition, your branding colours and ‘powered by Mevrik’ at the bottom. Brand colours are applied before clicking on the chat widget but when expanded they default back to the purple Mevrik branding.
This could be confusing to a site visitor as it now looks like they are communicating with Mevrik rather than the company website they visited.
As currently there is no personalisation to turn any of this off and apply brand colours to the expanded widget – when will that be available?
Regards,
Matt
WhatsApp API or WhatsApp business app account integration or both ?
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