Helpdesk, AI Chatbot, and Live Chat for WordPress Sites
Managing customer support can feel like herding cats — tickets get lost, response times lag, and your team is constantly playing catch-up.
This chaos not only frustrates your customers but also drains your support agents leading to burnout and inefficiency.
Multiply that by however many sites, products, or clients you manage. 🤯
Unfortunately, the SaaS-based solutions have costly plans, are pay-per-user, and require yet another upgrade for that one feature you need. Before you know it, you’re paying hundred$ or thousand$ per month for a helpdesk. 💰 And worse, they control your data, will increase prices over time, and leave you dependent on them. ❌
Enter Hive Support, the AI-powered helpdesk, chatbot, and live chat solution for WordPress that streamlines ticket management, automates responses, and provides insightful analytics while giving you full control, extensibility, and privacy.
Just like Helpscout, Freshdesk, Zendesk but in a WordPress plugin. No monthly fees, no pay-per-user, no b.s.
Leverage AI to provide instant and accurate responses to customer inquiries.
Easily chat with your customers plus manage and track support tickets from a user-friendly interface.
Automate replies with customizable templates to save time and ensure consistency.
Tailor ticket fields to your needs with various customizable elements.
Self-host on WordPress to maintain control of your data and privacy.
Hive Support is a comprehensive WordPress helpdesk solution featuring AI-powered chatbots, customizable ticket management, and detailed analytics to enhance customer support efficiency.
At its core Hive Support includes a powerful ticket management system that allows support teams to efficiently track, manage, and resolve customer inquiries.
The platform’s customizable ticket fields and response templates enable personalized and rapid responses enhancing overall customer satisfaction.
Additionally, HIVE Support provides detailed ticket reports and agent performance analytics helping businesses make data-driven decisions to optimize their support operations.
One of the standout features of HIVE Support is its integration with AI-powered chatbots, including ChatGPT, which can be trained to handle common customer queries significantly reducing response times.
The platform also supports live chat functionality ensuring that customers receive instant assistance when needed. With automation triggers, businesses can streamline repetitive tasks further boosting efficiency.
When comparing Hive Support, a WordPress plugin, to traditional SaaS-based helpdesks like Zendesk, Freshdesk, or Helpscout, it’s important to consider the unique advantages it offers, particularly from the perspective of a small business owner. Here are compelling reasons to choose Hive Support:
Hive Support is designed to cater to a diverse range of users who run WordPress sites and require a customer support solution. These include:
Small to Medium-Sized Businesses (SMBs):
SMBs can efficiently manage customer inquiries with Hive Support’s cost-effective automation and help desk tools delivering timely support with minimal resources.
Support Agents:
Agents can handle customer queries directly from the site streamlining the support process.
E-commerce Platforms:
Hive Support’s ticket system and AI chatbot helps e-commerce store owners quickly resolve customer issues enhancing the shopping experience.
Digital Agencies:
Agencies can use Hive Support’s customizable features and analytics to manage client support effectively, ensuring client satisfaction and retention
Multi-Brand Owners:
Those who run multiple sites or brands and want to save money while centralizing all their support inboxes in one place.
Get lifetime access to Hive Support today!
Deal Terms
Features Included in All Plans
Hive Support is for anyone who has a WordPress website and needs a Self-Hosted Help Desk. It’s particularly useful for small businesses, agencies, bloggers, niche site owners who don’t have the time or resources to handle technical issues or support tickets themselves.
No coding knowledge is required to use Hive Support. Our user-friendly platform allows you to easily set up and customize your support portal without any technical expertise. With just a few clicks, you can install and configure Hive Support to fit your specific needs. Plus, our team is always available to assist you with any questions or concerns you may have.
No, it won’t. It is designed with optimal performance in mind. The plugin is built with the latest technology and is optimized for speed and efficiency. The plugin’s code is optimized and streamlined to ensure that it does not slow down your website in any way. In fact, Hive Support has been designed to integrate seamlessly with your website, without affecting its performance.
Yes, you need to bring your own OpenAI API key. It is easy to create one and add it inside Hive Support’s AI settings.
After purchasing you will get a unique redemption code within your Order Confirmation email. It will also contain Redemption Instructions. Simply follow the instructions to redeem your purchase.
We offer a hassle-free 30-day money back guarantee. You can submit a refund request from your My Account dashboard once logged in – OR – you can email – [email protected] with details and we’ll process the refund as soon as possible. Refund requests AFTER the 30-day period will not be provided.
Yes. To the extent that new features do not have a per-use cost or API usage or substantial hardware or bandwidth cost to our company, they will be included in the respective plans. Our lifetime deal plans map to our standard plans on the website. Like any business, we may update pricing, limits, and/or names of our public plans in the future but will always honor the plans and limits as shown here for lifetime deal license holders.
At the time this deal was launched, RocketHub does not support changing or upgrading your plan after purchase. LTD’s purchased via RocketHub also currently doesn’t support combining or stacking purchase codes. We recommend purchasing the tier that your business can grow into.
Hello Rocketeers 👋,
We understand that exceptional customer support is crucial for success. It helps you grow your business, attract new clients, and maintain customer loyalty. However, providing efficient, 24/7 support can be challenging.
We tried other support tools, but they lacked the comprehensive features we needed. That’s why, in 2024, we created Hive Support. Our mission was simple: to revolutionize customer support management for WordPress sites by harnessing the power of AI and automation.
With Hive Support, you get:
Thank you for trusting Hive Support. Together, let’s make customer support extraordinary.
To our continued success,
Shahin Salehin, Founder, Hive Support
Lifetime Deal
There are no reviews yet.
Got a Question? Ask here.
Right-to-left languages supported?
Yes. Hive Support has RTL Support
Can I host it on a subdomain and include the chat via embedding code in another site?
actually no. but you can do this for ticketing through webhook or business inbox
Currently, we do not have the functionality to embed the chat in another website using an embedding code. Our focus is on enhancing support management flexibility. Stay tuned for updates.
So no integration into social networks like Facebook, Instagram, Google Business etc? Is that planned in the future? It’s quite a dealbreaker – especially if I would want to offer this solution to my web clients.
As a support management tool, Hive Support has integration with Whatsapp, telegram, discord and slack. We will add facebook soon
This looks promising as a self-hosted option, but I already have ClickConnector which turned out to be too complex and with no support and I am wary with very few questions and only one review (thanks Andrew). Other concerns: Who is your competitor? Can you replace ClickConnector? Can you replace FluentSupport? What are the shortcomings? The BetterDocs support page and not your own product? No Hubspot or Fluent Forms integrations. Will you be around beyond 11 OCT 2024? Are you bootstrapped or funded?
For 40% as an Early Bird, it might be worth the tax write-off, but there are too many questions.
Thank you for your thoughtful questions! It’s great to hear that you find Hive Support promising. Let’s address each of your concerns:
– Competitors: Our main competitors include FluentSupport, Help Scout, and Zendesk (for WordPress environments). However, Hive Support is designed to be more user-friendly, cost-effective, and feature-rich for businesses of all sizes.
– Replacing ClickConnector:Hive Support aims to simplify the complexities you’ve encountered with ClickConnector. We focus on an intuitive interface, robust documentation, and reliable customer support to ensure a smooth experience. Many of our users find Hive Support a more straightforward and scalable option, especially if you’re seeking an alternative that offers better ease of use and consistent updates.
– Comparison with FluentSupport: Hive Support can indeed be a viable alternative to FluentSupport. We offer similar core features such as ticket management, automation, and performance reports. However, we distinguish ourselves with advanced AI-driven chatbots, customizable ticket fields, and a greater emphasis on user-driven development.
– Shortcomings: Every tool has its strengths and areas for improvement. Hive Support is continuously evolving, but currently, we’re focusing on enhancing integrations and expanding our plugin ecosystem. Our roadmap includes adding more integrations like HubSpot and Fluent Forms to meet broader business needs.
– Support: We pride ourselves on offering top-notch support, including detailed documentation, a dedicated support portal, and a growing community. We acknowledge that we’re using BetterDocs for our knowledge base, which is well-suited for our current needs. However, we’re actively working on developing a standalone support system using Hive Support itself.
– Integrations: We’re aware of the need for more integrations, particularly with popular platforms like HubSpot and Fluent Forms. These are on our development roadmap, and we’re committed to rolling out these integrations as soon as possible.
– Funding and Business Model: Hive Support is a bootstrapped venture, allowing us to maintain full control over our product direction and customer focus. This independence ensures that our priorities are aligned with providing value to our users, rather than satisfying external investors.
We’re continuously improving Hive Support based on customer feedback and market demands. If you have more questions or would like a demo, feel free to reach out. We’re here to support you and ensure Hive Support meets your business needs now and in the future.
Thank you for considering Hive Support! We’re excited to potentially partner with you on your customer support journey.
How is E-Mail piping implemented? Via Fetchmail, remote pop or anything else?
Email piping implemented via fetchmail
Is there an option to disable the chat widget (Live Chat, AI Chat, Help Chat) and just keep the Support Portal open to a dedicated page where the logged in members can come in and share their issues and raise a ticket?
Yes, You can disable the widget and just keep the portal open
Can we integrate the ChatNode chatbot with your customer service backend? We have four chatbots fully trained and in use, but there is no customer support system for them.
We see webhooks is on the roadmap. How long until release? There are benefits from adding Pabbly Connect, SyncSpider or KonnectzIT.
Thank you for your question!
Currently, Hive Support has webhook functionality included in our Pro version, allowing for better integration with external tools. This means you can already use incoming and outgoing webhooks to connect your customer service backend to other services like ChatNode. However, if your current chatbots are fully trained and you need to route the information into a centralized support system, Hive Support can act as that central hub, and webhooks can help sync data across your platforms.
Regarding additional integrations with tools like Pabbly Connect, SyncSpider, or KonnectzIT, these are certainly on our radar for future development. Adding such integrations would allow for even smoother workflows by automating many processes across apps without coding.
Our webhooks functionality is already live, so you can start testing integrations right away. If you need more advanced automation or specific integrations, feel free to reach out to us. We value user feedback and are continually updating our roadmap based on demand.
Let us know if you’d like any further assistance on setting up webhooks, or if you need help exploring these integrations!
Is GDPR Compliant?
Yes, Hive Support is GDPR Compliant.
Is mobile app to communicate with customers available?
RocketHub is your source for amazing deals on software and content for entrepreneurs, by entrepreneurs.
Be the first to review “Hive Support”